Client Relationship Executive
Snapshot
The Company Qsic is one of the world’s first commercial music streaming platforms, influencing over 100 million shoppers at the point of purchase monthly. In addition to helping businesses establish and own their brand sound, we also help retailers to activate their Retail Media Networks by setting up, running and commercialising their audio assets. We are now a leading provider of AI technology that strategically leverages the power of audio to deliver better customer and sales experiences.
The Role We are seeking a dynamic and proactive Client Relationship Executive to play a vital role in developing and managing customer relationships that promote retention and loyalty.Some of the things you'll do include:
- Account management. Ensure assigned account needs are met and assist the Customer Success Lead in managing enterprise-level accounts
- Take part in account meetings and retail store visits to build relationships and gather feedback.
- Assist in updating reports and dashboards
- Develop and maintain key user resources
About You
- 2+ years of experience in customer success, account management, or a related role, preferably in a technology environment.
- Strong communication and interpersonal skills.
- Excellent organisational skills and the ability to manage multiple tasks and projects simultaneously.
- Proficiency in CRM software and customer success tool is preferable.
- A proactive approach to problem-solving and a passion for delivering exceptional customer service.
- Willingness to travel interstate on occassion as needed.
The Offer
- Inclusive team culture - Join the whole team for frequent gatherings, we get everyone together at least once a quarter
- Work from our Melbourne office
- Competitive salary + equity
Note: Lookahead has been retained to hire for this role.
Your contact for this role is
Fiona Chan
.
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